I forgot my PIN

You can find the PIN for your numberless card in the Chase app. Here's how:

  1. Open the app, tap 'See card' on Home
  2. Tap 'See PIN' and enter your passcode or use biometrics
  3. Your PIN will appear on the screen

To change your PIN, go to a cash machine and use 'PIN services'.

PIN not working?

If your PIN isn't working, it could be blocked. To unblock it, go to a cash machine and use 'PIN services'.

If it's still not working:

  1. Find your PIN in the app
  2. Tap 'PIN not working?'
  3. Tap 'Done'

Changing your passcode

Activating your card

Forgot login details

Lost, stolen or damaged card

Collecting tickets