Accessibility

Our commitment to supporting your accessibility needs

Here at Chase, we're committed to making our products as accessible as possible so that we can help you bank better whatever your needs.

Accessible documents

We can provide alternative accessible formats for statements, legal documents, and e-letters. These are available in braille, large print, audio and coloured paper. Just contact our support team to request any of these.

Ways to get in touch if you have a hearing or speech disability

Relay UK

If you're deaf, hard of hearing, or have a speech disability, you can call us via the Relay UK app (Opens in new window), or by dialling 18001-08082341115 from a textphone. 

SignVideo

We have partnered with SignVideo (Opens in new window) where you can get in touch with us via a BSL interpreter.

In-app support

Customers with hearing difficulties can also chat with our support agents by sending them a message in the app. You'll speak with the same experts who operate our phone lines and be given the same care and attention as anyone who calls us would.

Accessible card payments with Apple Pay and Google Pay

With Apple Pay and Google Pay, you can make payments in-store and online without the need for Chip & PIN or a swipe, or having to enter your details every time. To get started, open the Chase app, go to 'Home', tap 'See card', tap the 'Add to Apple Wallet' or 'Add to Google Wallet' button, then follow the steps. You can also add your card to PayPal.

Your physical Chase card can be used to make contactless payments of up to £100.

If you need to withdraw cash, please use the LINK Cash Locator (Opens in new window) to find accessible cash machines near you.

Our website and app

We strive to meet the globally recognised accessibility standards set out by the World Wide Web Consortium (W3C). If you use assistive technology we recommend installing the latest version of Chrome, Firefox or Safari.

  • You can navigate our website using only a keyboard
  • We aim to ensure that our website, app and other digital channels are all compatible with screen readers and other assistive technology
  • The content in our app is written to be clear, concise, and jargon-free
  • We adhere to a strict colour palette to help optimise readability
  • We use alternative text to aid assistive technology users, such as users with visual impairments who rely on screen readers

Related FAQs

Letting someone else manage your account

Forgot login details

Changing your passcode

Letting us know what to call you

Your data rights