Our commitment to supporting your accessibility needs

Here at Chase, we're committed to making our products as accessible as possible so that we can help you bank better whatever your needs.

Accessible documents

We can provide alternative accessible formats for statements, legal documents, and e-letters. These are available in braille, large print, audio and coloured paper. Just contact our support team to request any of these.

Ways to get in touch if you have a hearing or speech disability

Relay UK

If you're deaf, hard of hearing, or have a speech disability, you can call us via the Relay UK app (Opens in new window), or by dialling 18001-08082341115 from a textphone. 


We have partnered with SignVideo (Opens in new window) where you can get in touch with us via a BSL interpreter.

In-app support

Customers with hearing difficulties can also chat with our support agents by sending them a message in the app. You'll speak with the same experts who operate our phone lines and be given the same care and attention as anyone who calls us would.

Accessible card payments with Apple Pay and Google Pay and PayPal

With Apple Pay and Google Pay, you can make payments in person and online, without the need for Chip & PIN or having to enter your details every time. You can use your card with PayPal, for quick and easy online payments.

Paying when you buy in store or in person

You can use your card with Apple Pay or Google Pay to make payments at most retailers.

To add your card to Apple Pay - open the Chase app and go to 'Home'. Tap 'See card' then 'Add to Apple Wallet' and follow the steps on your screen until your card has been added.

To add you card to Google Pay - open the Chase app and go to 'Home'. Tap 'See card' then 'Add to Google Pay' and follow the steps on your screen until your card has been added.

Paying when you buy online

You can use Apple Pay, Google Pay and PayPal to make payments online.

To add your card to PayPal - open the Chase app and go to 'Home'. Tap 'See card' then 'Manage card', then 'Add card to PayPal'. Follow the steps on your screen until your card has been added.

To view your card details - open the Chase app and go to 'Home'. Tap 'See card' then 'See details'.

To help keep your money safe, we'll sometimes ask you to complete an extra security step when you're buying something online. If we do, you may need to enter your Chase passcode - this should be compatible with assistive technology such as screen readers.

Withdrawing cash

You can use your physical card to withdraw cash at a cash machine. Use the LINK Cash Locator (Opens in new window) to find accessible cash machines near you.

Apple Pay and Apple Wallet are trademarks of Apple Inc. Google Pay is a trademarks of Google LLC.

Our website and app

We strive to meet the globally recognised accessibility standards set out by the World Wide Web Consortium (W3C). If you use assistive technology we recommend installing the latest version of Chrome, Firefox or Safari.

  • You can navigate our website using only a keyboard
  • We aim to ensure that our website, app and other digital channels are all compatible with screen readers and other assistive technology
  • The content in our app is written to be clear, concise, and jargon-free
  • We adhere to a strict colour palette to help optimise readability
  • We use alternative text to aid assistive technology users, such as users with visual impairments who rely on screen readers

Letting someone else manage your account

Forgot login details

Changing your passcode

Letting us know what to call you

Your data rights