Letting us know what to call you

At Chase we're committed to making everyone feel welcome. So if you use a name that isn't your legal name, we want to use it too.

To tell us what to call you just go to the 'Support' section of the Chase app and chat to a member of our team. Once you've confirmed your name to us, we'll update our records and start using it to address you both in the app, and in future calls and messages.

Unfortunately we can only issue statements and certain documents to you using your legal name.

Related FAQs

Adding money from another bank

How your balance is calculated

Sharing your account details

Opening more accounts

Creating, deleting or amending a goal

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