Forgot login details

If you've forgotten your passcode, you'll need to reset it to get back into the app. To do this, open the app and tap the 'Forgot passcode?' button on the login screen, then follow the instructions given. You'll need to have some ID ready to prove that it's really you.

We’ll send you an SMS to let you know once your ID has been verified and your passcode can be reset.

Related FAQs

Lost, stolen or faulty card

Changing your passcode

Interest rates explained

Requesting your data

Making a complaint

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