How long will it take for a refund to show up on my account?

This depends on how soon the merchant processes your refund. Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.

If you're waiting for a refund that hasn't appeared, we suggest that you contact the merchant to ensure they've processed it. If it's been more than a week since the refund was processed by the merchant, please call or chat to us in the app for further support.

Paying someone new

Statements and documents

Pending card transaction

Disputing a transaction

Lost, stolen or damaged card