How long will it take for a refund to show up on my account?

This depends on how soon the merchant processes your refund. Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.

If you're waiting for a refund that hasn't appeared, we suggest that you contact the merchant to ensure they've processed it. If it's been more than a week since the refund was processed by the merchant, please call or chat to us in the app for further support.

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