Pending card transaction

If you've sent money to yourself or someone else, your Faster Payment can show as pending while we run some security checks. This means it might take a little longer to reach its destination.

If your card transaction is pending, there's more information here:

Why is my transaction pending?

When you pay with your card, the merchant asks us to authorise the amount. When this happens, the transaction shows up on your Activity list. The transaction shows as 'Pending' in the transaction details and we deduct the money from your balance in the app.

How long will my transaction be pending?

Merchants generally take up to 7 days to tell us a transaction is complete. Sometimes it can take up to 30 days to complete, for example hotels or car hire. Then the money will either go to the merchant or be returned to your account.

My transaction didn't go through but my payment is still pending

Sometimes, when a merchant cancels a transaction or your transaction fails, we don't get sent a 'reversal'. Reversals help us know the transaction failed and let us put the money back into your account.

When we don't get a reversal, our systems will wait for the merchant to let us know what's happening. This can be anywhere from 7 days for most purchases to 30 days if it's something like car hire. After that, we'll expire the transaction and put the money back in your account.

How soon will I get my money?

The Faster Payment Service (FPS) allows for individual transfers up to a maximum of £1 million. There is a daily withdrawal limit of £25,000 for outbound funds transfer from Chase. You can find details in the Spending limits section of the Chase app (under Profile). Most payments are available almost immediately, although they can sometimes take up to two hours.

How do I shop online if my card is numberless?

Moving money and CHAPS payments

Interest rates explained

Travelling with Chase

Adding money from another bank