Why has my payment been held?

To help protect our customers' accounts, we may hold a payment for further checks if it looks unusual.

How will I know if you're holding a payment?

If we hold a payment, we'll:

  1. Send you a message asking you to contact us
  2. Show a banner at the top of 'Home' in the app – tap this to see your options
  3. Flag the payment with a warning icon under 'All activity' in the app – tap it to see your options

What are my options if a payment is held?

We’ll need to speak to you to get some more details about the payment.

Just head to ‘Support’ to call us directly from the app.

Confirmation of Payee

Pending card transaction

Moving money

How long will it take for a refund to show up on my account?

Pending payments