Why do I need to review and update my personal details?
As a bank, we're required to check that the details we have for you are up to date, and collect new information when we need to. This is so we can verify your identity, and help keep your account safe.
Just so you know, everyone who banks with us will need to complete this process.
To get started, head to your profile section in the Chase app and follow the instructions. If you have any trouble reviewing and updating your details, please give us a call.
You can find some more info about the key regulations and guidance that inform this process here:
- JMLSG Guidance (Joint Money Laundering Steering Group) (Opens in new window)
- Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (Opens in new window)
- FCA Handbook (Opens in new window)