Switching from Chase
You can switch your Chase current account to any other UK bank that's signed up to the Current Account Switching Service. You'll need to start the switch with your other bank – then we'll automatically transfer your account balance, Direct Debits, standing orders and scheduled payments to your other bank.
If you only have one Chase current account
If you only have one current account with us, we'll automatically close your account and you'll leave Chase once your switch is complete. Please keep in mind that currently, you can't come back and bank with us if you leave.
You'll need to close any saver accounts or your round-up account before you try to switch. This is because your switch will be rejected if we try to close your current account but you still have a saver or round-up account open.
Please make sure you transfer any money left in your rewards balance before you switch – otherwise this money will be lost.
If you'd like to switch your current account to another bank but still bank with us, you can ask your other bank to do a 'partial switch' instead so they move over your Direct Debits, standing orders and scheduled payments without closing your Chase account.
Alternatively, you can open another current account in your Chase app before you start your switch. To add another account in the Chase app, tap 'Add +' on 'Home', and follow the steps.
If you have more than one Chase current account
You can switch and still keep banking with us.
Why has my switch been rejected?
If your application to switch has been rejected, we'll contact you with more information about why we couldn't complete it. Please follow our instructions on what to do next before attempting to switch again. If you need help in the meantime, you can get in touch with our support team at any time.
Can I switch to a joint account with another bank?
No, you can't switch from a sole account with us to a joint account with another bank.
How can I stop banking with Chase entirely?
To leave Chase, you'll need to close any other accounts you have with us, so you only have one current account left open. This includes:
- any other current accounts
- any saver accounts
- your round-up account if you have one
Make sure you transfer any money left in your rewards balance before you leave – otherwise this money will be lost.
Once you've closed all your other accounts, head to the Chase app and follow these steps:
- Tap the 'Profile' icon in the 'Home' tab
- Tap 'Settings'
- Tap 'Leave Chase'
But please don't do this if you're in the middle of switching to another bank, as this will cancel your switch.
I've got more questions about switching
You'll find more info on the switching process in the help and support section of the Current Account Switch Service website