Switching from Chase

You can switch your Chase current account to any other UK bank that's signed up to the Current Account Switching Service. You'll need to start the switch from your other bank – then your account balance, Direct Debits, standing orders and scheduled payments will be automatically transferred to your current account with the other bank.

If you only have one Chase current account

If you only have one current account with us, we'll automatically close your account and you'll leave Chase once your switch is complete. Please keep in mind that currently, you can't come back and bank with us if you leave.

Before you try to switch, please make sure you've closed or cancelled the following accounts or products:

• any saver accounts
• round-up account
• credit card

If you have a credit card, you'll also need to pay off your balance before switching.

This is because your switch will be rejected if you try to close your current account but still have other accounts or products open, or have an outstanding credit card balance.

Please make sure you transfer any money left in your rewards balance before you switch – otherwise this money will be lost.

If you'd like to switch your current account to another bank but still bank with us, you can ask your other bank to do a 'partial switch' instead (if they offer this). Then your other bank will move over your Direct Debits, standing orders and scheduled payments without closing your Chase account.

Alternatively, you can open another current account in your Chase app before you start your switch. To add another account in the Chase app, tap 'Add +' on 'Home', and follow the steps.

If you have more than one Chase current account

You can switch and still keep banking with us.

Why has my switch been rejected?

If your application to switch has been rejected, we'll contact you with more information about why we couldn't complete it. Please follow our instructions on what to do next before attempting to switch again. If you need help in the meantime, you can get in touch with our support team at any time.

How can I stop banking with Chase entirely?

To leave Chase, you'll need to close or cancel any other accounts or products you have with us, so you only have one current account left open. This includes:

• any other current accounts
• any saver accounts
• round-up account
• credit card

If you have a credit card, you'll also need to pay off your balance before trying to switch. This is because your switch will be rejected and you won't be able to close your last current account if you still have an outstanding credit card balance.

Make sure you transfer any money left in your rewards balance before you leave – otherwise this money will be lost.

Once you've closed all your other accounts, head to the Chase app and follow these steps:

1. Tap the 'Profile' icon in the 'Home' tab
2. Tap 'Settings'
3. Tap 'Leave Chase'

But please don't do this if you're in the middle of switching to another bank, as this will cancel your switch.

I've got more questions about switching

You'll find more info on the switching process in the help and support section of the Current Account Switch Service website (Opens in new window)