Unsupported operating system
What's an operating system, and which ones are supported by Chase?
An operating system (OS) is the software that allows apps to run on your mobile device. Operating systems are updated from time to time, and the new update usually has improved functions, such as better security and data protection.
When a new OS is released, the older OS can become less secure and prone to bugs. We want to make sure we help protect you and your account from fraud, theft, and the added risk that comes with using an old OS. So, at the moment, the Chase app runs on iOS 14 and above, or Android 8.1 and above. Soon, the Chase app will only run on iOS 15.1 and above. If you need any support updating your operating system, Apple have some helpful tips
Legal bits
iOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Android is a trademark of Google LLC.
How do I check my phone's OS?
You can find your phone's OS in your settings:
- For iOS, head to settings, tap 'General', then 'About'
- For Android, head to settings, tap 'About phone', then 'Android version'
What should I do if my OS is out of date?
If your OS is out of date, you could upgrade it from your phone's settings:
- For iOS, head to settings, tap 'General', then 'Software update'
- For Android, head to settings, tap 'System', then 'System Update'
If there are no OS updates available on your device, then you could try using a different device if you have access to one.
What happens if I'm unable to update my OS or change my device?
Without a supported OS, we can't help keep your account safe, or offer you services through the app as normal. Unfortunately, we'll have to close your Chase account if we can no longer support the OS of your device. We'll let you know 60 days before we do this, to give you time to prepare.