How do I shop online if my card is numberless?

As your debit card is numberless, your card details for things like online shopping are all stored in the app. To see your card number, expiry date and security code, tap the card on Home and then 'See details'.

Returns and collections

To help keep your account secure, in-store payments use a different set of card details to the in-app details you use to spend online.

So if you're returning or collecting something and are asked for a card number, find the transaction in the app and scroll to 'Card ending with'. Most places should only need to see the last 4 digits.

If you're buying tickets online, we recommend choosing e-tickets rather than collection if possible.

If you do choose to collect your tickets and want to print them from a machine, you'll need to use the booking reference. You can also collect by showing your in-app card details at a kiosk.

Related FAQs

Paying someone new


Disputing a transaction

How long will it take a refund to show up?

International payments

Haven't found your answer?

You can contact us 24/7 with anything you need

Contact us