Cashback FAQs

Is there anything that I won't earn cashback on?

Yes. There are a few exceptions. For example, you won’t earn cashback when you use your debit card to pay for items in antique shops, estate agent fees, or for gambling and betting. Here's a full list of exclusions.

When will I receive any cashback I’ve earned?

We'll credit your rewards balance with cashback after the relevant debit card payment has cleared.

We’ll round your cashback earned to the nearest penny. And if you use your debit card outside of the UK, we'll calculate cashback on the amount after converting into pounds sterling.

Will you ever deduct cashback after you've given it to me?

We won't give you cashback in relation to debit card payments for anything that you later cancel or return for a refund. If we've already credited your rewards balance with cashback, we will deduct the relevant amount from your rewards balance.

How can I redeem the cashback I’ve earned?

You can transfer your rewards balance to an account you hold with us. You’re then free to use it as you wish.

How long will I receive cashback for?

We'll offer cashback for a period of 12 months from the date you activate cashback.

However, if we do stop running the promotion earlier for any reason, we'll tell you 30 days before it ends. We might stop you earning cashback at the point we give you notice.

To keep earning cashback during the promotion, you'll need to have an active account with us and keep to the General Account Terms and Conditions.

Will you ever change how you offer cashback?

We might need to make changes to the way we offer cashback. That could mean changes to how you earn cashback, how much cashback we'll offer or the period of this promotion. We might also make other changes.

We’ll let you know if we make any changes – usually 30 days before it happens.

Can I opt out of cashback?

If you don't want to receive cashback, you can opt out of rewards in the app. If you have any other questions please call or message us by tapping ‘Support’ in the app.