Customer support at Chase UK
Why choose us?
We strive to be a centre of excellence for both our customers and our people. And having won a 'Contact Centres – Great Places to Work' award at the CCA Global Excellence Awards 2023, things are looking bright.
Finlay, Academy Coach at Chase
"The best thing about helping customers is turning tricky situations into positive interactions. As a coach, it's nice being taught new things by colleagues I’ve trained – I feel proud seeing how far they go!"
Deborah, Learning Specialist at Chase
"As a trainer, I meet nearly every new starter. I take trainees through three weeks of intense sessions, leaving them with both the knowledge and ability to confidently do their jobs – it’s very rewarding.”
Justus, Fraud Response Specialist at Chase
“All my fellow colleagues at Chase are so supportive and the company has a real interest in helping with my personal development."
We invest in our team
To deliver the best possible service, our team needs to feel sufficiently upskilled and supported every day. That's why we invest heavily in training, and make sure specialists are nearby to help answer tricky questions, quickly.
We work flexibly
We recognise the value of being together in person as well as the practicalities of working from home. So we’ve reimagined how we work, creating a flexible, hybrid-working model.
We're proud of our culture
We encourage diversity of thought, and value the uniqueness that each person brings to the table. We like to celebrate moments that matter, so created our very own recognition programme.
The interview process
It's nice to know what to expect when applying for a new role. So here's a top-line look at how our hiring process would work for you.
Apply
Check out our jobs board, search for the role you're after, then submit your application.
Interview and role-play exercise
We loved your application and can't wait to meet you. We'll let you know what to expect and if you need to prepare anything. Good luck!
Offer
You were great and we want you in the team. But first, as part of joining Chase, you'll need to pass some background checks before you start.
You're in!
Nice one, you did it! We'll help you prepare for your first few weeks – you'll be settled in no time.
Careers at Chase
Check out where else we're hiring and read more about working here.
