Social Media Terms and Conditions

These guidelines apply to social media accounts operated by J.P. Morgan Europe Limited (“JPMorgan Chase”, “us”, “we”, or “our”) on social media platforms, including but not limited to Facebook, Instagram and Twitter. Please read these guidelines carefully before you engage with our social media channels. By using or submitting material to our online communities, you agree that you accept these guidelines and agree to comply with them.

Unless otherwise stated, our social media channels are aimed at people in the UK and designed for use in the UK.

Be part of our community

Our online communities are a place to connect, learn and engage. We encourage everyone to:

  • Be kind and respectful of others and stay on topic
  • Stay safe: avoid content that may be fraudulent and never post personal, identifying or confidential information
  • Be honest: do not post false information or someone else’s copyrighted work unless you have permission

We ask that you respect the community and always follow these guidelines.

Connect with us

If you have questions related to our products or services, talk to us using our Facebook page, @ChaseSupportUK on Twitter, or via our website.

Please note that our social media accounts may sometimes change or be temporarily unavailable, for example while we are making improvements to them. We may also close our social media accounts at any time.

Protect your personal information

This is a public community and anything you post can be viewed by others. Do not post personal or sensitive information that you would not want to make public. For example, never post your account number, passwords, PINs or other non-public personal information on any of our social media channels.

Please do not post any personal information about others that has not been voluntarily made available by them in a public post, or for which you do not have their permission to post, or that could otherwise be viewed as an invasion of their privacy.  

Remember that your posts are subject to the website’s privacy and data security practices and policies. Even if you delete a post later, it may have already been viewed by others.

Stay safe

Do not post unauthorised and/or unsolicited advertising, fraud, spam, hyperlinks or content protected by copyright, trademark or other rights.

For your online safety, avoid opening any third-party links, unless you trust the source. These links may pose a risk to your computer or take you to inappropriate sites.

Be kind

Please treat the community with respect, even if you disagree with a post or comment from a fellow member. Do not post any content or comments that may be inappropriate, offensive, profane, culturally, racially or socially insensitive, disruptive, harassing or defamatory.

Important notices

Our communities are public. The opinions, statements and views expressed by participants (including JPMorgan Chase employees or partners) do not necessarily reflect the opinions of JPMorgan Chase or constitute an official position of JPMorgan Chase.

JPMorgan Chase is not responsible for views expressed other than our own.

Unless otherwise stated, all trademarks, company names, logos and designs used on our social media channels are the intellectual property of JPMorgan Chase.

We reserve the right to remove

We reserve the right to remove any content that violates these guidelines or that, in our sole discretion, we consider objectionable.

In certain instances, we may suspend or block users that violate our community guidelines. We may also report certain violators to the relevant authorities if they violate channel rules or law.

Endorsements and sponsorships

We may occasionally post links to third-party sites or share content. This does not in any way constitute an official endorsement of the individual, website or company. Links to third-party sites are provided for your information only. We have no control over the contents of those sites, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

JPMorgan Chase has many advertising relationships. Some linked third-party sites may contain content from sponsors, or sponsorships, paid by JPMorgan Chase. These paid sponsors may disclose this relationship on their websites or in their social media posts.

Important reminder

When you visit JPMorgan Chase on any third-party sites such as Facebook, Instagram, LinkedIn, Twitter, YouTube, etc., your activity is subject to that site's terms and conditions and any privacy and data security practices and policies. These platforms are not affiliated with JPMorgan Chase and may have practices and policies that are different than our own. 

Please note: JPMorgan Chase is not responsible for, and does not control, these third-party sites' terms and conditions, privacy and data security practices and policies. You should always use caution when posting, sharing or taking any action on these sites and on the internet in general.

Updating these guidelines

We may update or modify these guidelines at any time. Any updates to these guidelines will be effective as soon as they are published on our website. You should check these guidelines frequently to ensure that you are aware of, and are complying with, the latest version of the guidelines.

Governing law

These guidelines are governed by the laws of England and Wales. Disputes arising in connection with these guidelines will be subject to the exclusive jurisdiction of the relevant UK courts.

Regulatory information

Chase is a registered trademark and trading name of J.P. Morgan Europe Limited. J.P. Morgan Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 124579.

J.P. Morgan Europe Limited is a company incorporated under the laws of England and Wales with company registration number 00938937 and its registered office at 25 Bank Street, Canary Wharf, London, E14 5JP, United Kingdom.