Availability and performance report of Open Banking services and Chase app services

Who is this page for?

This page is designed for Third-Party Providers to be able to measure our Open Banking service’s availability and performance.

This data compares the availability and performance of our Open Banking service to that of our Chase App service since General Availability from 23rd May 2023.

Every three months, we release statistics on the availability and performance of our app and Open Banking services.

Calculation of metrics

Availability

Availability of each dedicated interface is reported as a percentage of uptime and downtime.

The calculation for the availability of each interface is as follows:

• percentage uptime as 100% minus the percentage downtime;
• percentage downtime using the total number of seconds the dedicated interface was down in a 24-hour period starting and ending at midnight;
• we count the interface as ‘down’ when five consecutive requests for access to information for the provision of payment initiation services, account information services or confirmation of availability of funds are not replied to within a total timeframe of 30 seconds, irrespective of whether these requests originate from one or multiple PISPs, AISPs or CBPIIs. In such case, Chase will calculate downtime from the moment it has received the first request in the series of five consecutive requests that were not replied to within 30 seconds, provided that there is no successful request in between those five requests to which a reply has been provided.

Performance

Performance will be reported for each interface based on the daily average time in milliseconds.

Column F, daily statistics for each payment service user interface on the daily average time (in milliseconds) taken, per request, to respond to payment service user requests in that interface.

Column G, daily statistics for each dedicated interface on the daily average time (in milliseconds) taken, per request, for Chase to provide to the account information service provider (AISP) all the information requested.

Column H, daily statistics for each dedicated interface on the daily average time (in milliseconds) taken, per request, for Chase to provide to the payment initiation service provider (PISP) all the information requested.

Column I, daily statistics for each dedicated interface on the daily average time (in milliseconds) taken, per request, for Chase to provide to the card based payment instrument issuer (CBPII) or to the PISP a ‘yes/no’ confirmation.

Column J, daily statistics for each dedicated interface on the daily error response rate as a percentage – calculated as the number of error messages concerning errors attributable to Chase sent by Chase to the PISPs, AISPs and CBPIIs per day, divided by the number of requests received by Chase from AISPs, PISPs and CBPIIs in the same day and multiplied by 100.

Q2 2023

Q3 2023

Graph 1 availability

Graph 2 performance